Privacy
Your privacy matters to us. This page explains how we collect, use, and protect your data when you use HyperionX.
HyperionX Main Services Agreement
Last Updated: March 5, 2025
If you signed an offline agreement for use of HyperionX’s services under the same Account, the terms below do not apply to the Services ordered by you in any Order Form that references that offline agreement.
This HyperionX Main Services Agreement (“Agreement”) is entered into between HyperionX, Inc. (“HyperionX” or “we”) and you or the entity you represent (“Customer” or “you”) as of the Effective Date. This Agreement sets forth the terms and conditions under which Customer may access and use the Services, except where we expressly state that separate terms apply
In using this website, you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to HyperionX. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Canadian Law, US Law, UAE Law, and any third country Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
PROVISION OF SERVICES
Provision of Services:
HyperionX will provide the Services in accordance with the terms and conditions of this Agreement, and if applicable, the Order Form. Some Services may be performed in part by Remote Workers, and some Services may be subject to additional rights and restrictions as set forth in the Product Terms.
Security:
HyperionX will implement and maintain an industry-standard information security program with administrative, physical, and technical safeguards designed to protect the integrity of Customer Materials. Customer acknowledges that Customer Materials may be processed by HyperionX in Canada or in other countries in which HyperionX or its contractors operate.
Confidentiality:
Any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than the supplier(s) or contractor(s). Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Changes to Services:
HyperionX may, at its discretion, change or update the Services from time to time. HyperionX will notify Customer in advance of changes to the Services that materially reduce their functionality.
CUSTOMERS USE OF SERVICES
Customer Materials. Customer is responsible for sending Customer Materials to HyperionX so HyperionX can perform the Services. Customer represents and warrants (a) that it has the necessary rights, licenses, and permissions to provide the Customer Materials to HyperionX, (b) that the use of Customer Materials under this Agreement will not violate or infringe the rights of any third party, and (c) that none of the Customer Materials will contain Restricted Information, unless otherwise agreed upon by HyperionX in writing.
INTELLECTUAL PROPERTY RIGHTS
HyperionX Intellectual Property:
Except for the rights expressly granted in this Agreement, this Agreement does not grant any rights, and HyperionX owns and reserves all right, title, and interest in and to, the HyperionX Technology. Subject to Customer’s ongoing compliance with this Agreement, HyperionX agrees that Customer may use the Services in accordance with this Agreement during the Term.
Customer Intellectual Property:
Customer will own the Output and Customer Application. Except for the rights expressly granted in this Agreement, this Agreement does not grant any rights, and Customer owns and reserves all right, title, and interest in and to the Customer Materials, Output, and Customer Application. Customer agrees and instructs that HyperionX may use (a) the Customer Materials in order to provide and support the Services and provide the Output to Customer and (b) the Customer Materials and Output to analyze and improve HyperionX ‘s products and services, including machine learning models.
HyperionX Data:
HyperionX may collect and create usage data, statistics, aggregated and anonymized data, and de-identified data derived from Customer’s use of the Services, Customer Materials, and Output (“HyperionX Data”). HyperionX may use the HyperionX Data (a) to provide, analyze, support, and improve HyperionX’s products and services, and (b) create and distribute reports and materials about HyperionX’s products and services. HyperionX will not identify Customer as a source of information for any report or material described in this Section without Customer’s prior written approval.
Suggestions:
Customer may submit to HyperionX feedback, comments, ideas, or suggestions regarding HyperionX’s Services or new products and services (“Suggestions”). HyperionX may, but has no obligation to, in its discretion and for any purpose, (a) use, modify, and incorporate into HyperionX’s products and services and (b) license, sublicense, or distribute the Suggestions without obligation or compensation to Customer.
Copyright Policy:
HyperionX respects the Intellectual Property Rights of third parties and responds to notices of alleged copyright infringement if they comply with the law. HyperionX reserves the right to delete Customer Materials alleged to be infringing from Customer’s Account and terminate End Users or Customers that willfully or repeatedly infringe thirdparty rights.
Customer Marketing:
HyperionX may use Customer’s name, logo, and marks to (a) identify Customer as a HyperionX Customer on HyperionX’s website, (b) produce and publish a case study on its website regarding the Customer’s use of the Services, and (c) create marketing materials such as press releases, advertisements, brochures, and other marketing materials. Upon approval by Customer, Customer shall provide a mutually agreeable quote with respect to HyperionX and the Services, to be used for HyperionX’s marketing and publicity purposes.
FEES AND PAYMENT
Payment:
Bank Cheque, all major Credit/Debit Cards, Bank Draft or SWIFT Wire Transfer are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods, including but not limited to, translated documents, websites, videos, transcription files, translation memory files, glossaries and terminology files as well as any reference material generated during the course of the project, remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of Canada’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed CAD 5000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. The Company also reserves the right to stop providing its service to clients with outstanding balances that are past due.
Returned cheques will incur a $35 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future advance payment transactions only. Consequently, all arrangements and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
Fees:
Customer will pay HyperionX the fees and charges for its use of the Services as described in an Order Form or in Customer’s Account, as applicable (the “Fees”). All payments are due in U.S. dollars or Canadian Dollars unless otherwise indicated on an Order Form or an invoice. All Fees paid are non-refundable except as set forth in this Agreement and are not subject to set-off.
Invoicing & Payment:
If Customer elects to pay by credit card, debit card, or non-invoiced form of payment, Customer acknowledges that an invoice may not be sent, and Customer authorizes HyperionX to charge the payment method for Fees incurred. If Customer elects to pay by invoice (and HyperionX agrees), all Fees are due as stated in the invoice. If Customer requires the use of a purchase order or purchase order number, Customer (a) must provide the purchase order number at the time of purchase and (b) agrees that any terms and conditions on a Customer purchase order will not apply to this Agreement and are void.
Disputes & Late Payments:
Customer must dispute any Fees within sixty (60) days of payment due date. Past due amounts are subject to a finance charge of 1.5% per month (or the highest rate permitted by law). Customer will be responsible for all reasonable expenses (including attorneys’ fees) incurred by HyperionX in collecting past due amounts. If Customer’s Fees are past due, after providing five (5) days prior notice, HyperionX may suspend the Services.
Taxes:
Customer is responsible for all taxes, except those directly relating to HyperionX’s net income, gross receipts, or capital stock. HyperionX will invoice Customer for sales or other similar withholding or value added tax(es) when required to do so, and Customer will pay the tax unless Customer provides HyperionX with a valid tax exemption certificate authorized by the appropriate taxing authority.
TERM AND TERMINATION
Agreement Term:
The Agreement will remain in effect for the Term
Termination:
Either party may terminate this Agreement if (a) the other party is in material breach of the Agreement and fails to cure that breach within ten (10) days after receipt of written notice, or (b) the other party ceases its business operations or becomes subject to insolvency proceedings. HyperionX may terminate the Agreement if it has the right to suspend the Services, or in order to comply with law or regulation. If Customer does not have an active Order Form and has paid all Fees, Customer may terminate the Agreement at any time..
Pilot Termination:
If Customer has never executed an Order Form with HyperionX and has paid all Fees, either HyperionX or Customer may terminate this Agreement immediately upon notice.
Effect of Termination:
If this Agreement expires or is terminated, then (a) any fees payable under an Order Form or for Services rendered will become immediately due to be paid, (b) the rights granted by one party to the other will cease immediately except as otherwise set forth in this Section, and (c) any sections which by their nature should survive, or explicitly state they survive, will survive, including Sections: 2.5, 3.1, 3.2, 3.3, 3.4, and Sections 5 through 12.
CONFIDENTIALITY
Definition of Confidential Information:
“Confidential Information” means any business or technical information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”) under this Agreement that is marked as confidential or would normally be considered confidential to a reasonable person under the circumstances. This Agreement and any Order Forms are the Confidential Information of each party. The HyperionX Technology is Confidential Information of HyperionX. The Customer Materials and Output are Confidential Information of Customer. Confidential Information will not include any information that (a) is or becomes public through no fault of the Receiving Party, (b) was known to the Receiving Party prior to receipt without an obligation of confidentiality, (c) is obtained by the Receiving Party from a third party not under an obligation of confidentiality, and (d) is independently developed by Receiving Party without use of the Disclosing Party’s Confidential Information.
Obligations:
The Receiving Party will use reasonable care (a) not to use the Disclosing Party’s Confidential Information for any purpose not permitted under this Agreement and (b) except as permitted by the Disclosing Party, limit access to the Disclosing Party’s Confidential Information to Representatives who need access to the Confidential Information for a purpose permitted under this Agreement. Receiving Party will ensure that Representatives with access to Confidential Information are subject to written confidentiality obligations no less stringent than those set forth in this Agreement.
Compelled Disclosure:
Each party may disclose the other party’s Confidential Information when required by law or regulation so long as the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure, to the extent permitted, and reasonable assistance at the Disclosing Party’s cost to contest or limit the disclosure.
DISCLAIMERS
General:
TO THE FULLEST EXTENT PERMITTED BY LAW, HYPERIONX AND ITS AFFILIATES, LICENSORS, AND SUPPLIERS (A) MAKE NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND (B) DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. HYPERIONX AND ITS AFFILIATES, LICENSORS, AND SUPPLIERS DO NOT WARRANT THAT THE SERVICES OR OUTPUT ARE ACCURATE, COMPLETE, OR UNINTERRUPTED. THE SERVICES AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” HYPERIONX WILL NOT BE LIABLE FOR ANY (I) THIRD-PARTY OFFERINGS, (II) ANY RESTRICTED INFORMATION RECEIVED IN BREACH OF THIS AGREEMENT, (III) ANY RESTRICTED INFORMATION THAT CUSTOMER SENDS TO REMOTE WORKERS, OR (IV) FOR THE ACTS OR OMISSIONS OF CUSTOMER’S END USERS.
INDEMNIFICATION
By Customer:
Customer will indemnify, defend, and hold harmless HyperionX from and against all damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from a third-party claim arising out of or related to (a) Customer Materials, and (b) Customer’s use of the Services, Output, and Customer Application.
By HyperionX:
HyperionX will indemnify, defend, and hold harmless Customer from and against all damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from a third-party claim alleging that HyperionX ‘s technology used to provide the Services or Output infringes or misappropriates any Canada, US and UAE Intellectual Property Rights of such third party. In no event will HyperionX have obligations or liability under this Section arising from: (a) use of the Services or Output in a modified form or in combination with materials not furnished by HyperionX, (b) Services performed according to Customer specifications, and/or (c) Customer Materials, or any other content, information, or data provided by Customer. For any claim covered by this Section, HyperionX may, at its election (i) procure the rights to use the portion of the Services or Output alleged to be infringing, (ii) replace the alleged infringing portion of the Services or Output with a non-infringing alternative, or (iii) terminate the allegedly infringing portion of the Services, or this Agreement and provide Customer with a pro rata refund of prepaid fees for the affected Services.
General:
The party seeking indemnification will promptly notify the indemnifying party of the claim and cooperate with the indemnifying party by providing reasonable assistance in defending the claim. The indemnifying party will have full control and authority over the defense, except that: (a) any settlement requiring the party seeking indemnification to admit liability or to pay any money will require that party’s prior written consent, such consent not to be unreasonably withheld or delayed, and (b) the other party may join in the defense with its own counsel at its own expense. THE INDEMNITIES ARE A PARTY’S ONLY REMEDY UNDER THIS AGREEMENT FOR VIOLATION BY THE OTHER PARTY OF A THIRD PARTY’S INTELLECTUAL PROPERTY RIGHTS.
LIMITATION OF LIABILITY
Limitation on Indirect Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT FOR (A) CUSTOMER’S BREACH OF USE RESTRICTIONS, INCLUDING IN ANY PRODUCT TERMS, (B) EITHER PARTY’S INDEMNIFICATION OBLIGATIONS, AND (C) EITHER PARTY’S CONFIDENTIALITY OBLIGATIONS, NEITHER PARTY NOR ITS AFFILIATES, LICENSORS OR SUPPLIERS WILL BE LIABLE TO THE OTHER PARTY UNDER THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR (I) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR (II) ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS, OR SERVICE INTERRUPTION, ANY DATA INACCURACY, OR THE COST OF SUBSTITUTE SERVICES (IN EACH CASE WHETHER DIRECT OR INDIRECT), REGARDLESS OF THE LEGAL THEORY AND REGARDLESS OF WHETHER A PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, EVEN IF A LIMITED REMEDY SET FORTH IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
9.2 Liability Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, HYPERIONX’S AND ITS AFFILIATES’, LICENSORS’, AND SUPPLIERS’ AGGREGATE LIABILITY UNDER THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, INDEMNITY, OR OTHER LEGAL OR EQUITABLE THEORY WILL NOT EXCEED THE AMOUNT CUSTOMER HAS PAID OR THAT IS PAYABLE FOR THE SERVICES IN THE SIX (6) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.
Decisions:
Results and outcomes generated by machine learning algorithms and artificial intelligence are probabilistic and Customer should evaluate such results and outcomes for accuracy as appropriate for Customer’s use case, including by employing human review. Customer is solely responsible, and HyperionX will have no liability, for all decisions made, advice given, actions taken, and failures to take action based on Customer’s use of the Services or Output, including whether the Output is suitable for use in the Customer Application.
DISPUTES
Informal Resolution:
HyperionX wants to address Customer’s concerns and requests that Customer bring issues that may lead to a dispute to our attention immediately. Before filing a claim, HyperionX and Customer agree to try to resolve the dispute by providing notice to the other party and having the appropriate executives attempt to resolve the dispute through communication and discussion. After fifteen (15) business days from providing notice, either party may bring a formal proceeding.
Arbitration Terms:
HyperionX and Customer agree to resolve any claims relating to this Agreement or the Services through final and binding arbitration, except as further set forth below. Any dispute will be administered by a single arbitrator of HyperionX choice. The arbitration will take place in Toronto, Ontario in the English language. Either party may bring a lawsuit in court for claims for injunctive relief to stop unauthorized use or abuse of the Services or claims of Intellectual Property Rights infringement without first engaging in the informal resolution process described above. HyperionX and Customer consent to the exclusive jurisdiction and venue of the federal or state courts of Toronto, Ontario.
GENERAL PROVISIONS
Agreement Modification:
HyperionX may modify this Agreement periodically. If an update will materially affect Customer’s use of the Services, HyperionX will notify Customer prior to the update’s effective date (except for changes due to legal or regulatory reasons which may be effective immediately). Otherwise, updates will be effective as of the date posted on this website. By continuing to use the Services or executing additional Order Forms after the changes become effective, Customer agrees to be bound by the modified Agreement. If Customer does not agree to the modified Agreement for the Services, Customer may terminate the Services within thirty (30) days of receiving notice of the change.
Entire Agreement:
All attachments and exhibits to the Agreement and Order Forms executed by the parties are hereby incorporated into the Agreement by reference. Unless explicitly stated in a separate agreement between the parties, this Agreement constitutes the entire agreement between Customer and HyperionX with respect to the subject matter of this Agreement and supersedes any prior or contemporaneous agreements whether written or oral, including any non-disclosure agreements. Except as otherwise set forth in this Agreement, no modification, amendment, or waiver of any provision of this Agreement will be effective unless set forth in writing and signed by the parties. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement. If there is a conflict between the documents that make up this Agreement, the documents will control in the following order: Order Form, the Agreement, Product Terms, and the Documentation.
Governing Law:
This Agreement will be governed by Canada law, the U.S. Law, UAE law and any third country law except for its conflicts of laws principles.
Notices:
Notices to HyperionX must be sent via email to sales@hyperionx.ai and are deemed given when sent. Notices to Customer will be sent to the applicable Administrator account email address and are deemed given when sent, or will be provided in Customer’s Account portal.
Assignment:
Either party may assign this Agreement in its entirety, without the other party’s consent, to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, and Customer must provide HyperionX with prompt notice following such event. Any other attempt to transfer or assign is void. This Agreement will be binding upon and inure to the benefit of the parties and their respective, permitted successors and assigns.
Relationship of the Parties:
The parties are independent contractors. This Agreement does not create a partnership, joint venture, or agency relationship between the parties. There are no third-party beneficiaries under this Agreement.
Construction:
Any ambiguity in the Agreement will be interpreted equitably without regard to which party drafted the Agreement. “Including” and “include” will be construed to mean “including without limitation.”
Force Majeure:
Neither party will be liable for inadequate performance to the extent caused by a condition or event (for example, natural disaster, act of war or terrorism, labor disputes, governmental action, utilities failures, third-party vendor failures, Internet disturbance, or pandemic) that was beyond its reasonable control. No failure of telecommunications or network systems will be considered a service outage or service deficiency for any purpose under this Agreement.
Remedies:
The parties agree that Customer’s breach of use restrictions, including in any Product Terms, or either party’s breach of confidentiality obligations will cause irreparable injury and that the harmed party will have the right to seek immediate equitable relief to enjoin such activity, in addition to whatever remedies it may have at law.
Waiver:
No failure or delay by either party in exercising a right under this Agreement will constitute a waiver of that right. A waiver of a default is not a waiver of any subsequent default.
Severability:
If a court of competent jurisdiction finds any term of this Agreement to be unenforceable, the unenforceable term will be modified to reflect the parties’ intention and only to the extent necessary to make the term enforceable. The remaining provisions of the Agreement will remain in effect.
Counterparts:
This Agreement and any Order Form may be executed in counterparts, which taken together will constitute one instrument, and may be executed and delivered electronically
Export Compliance:
The Services may be subject to export restriction laws and regulations in Canada, and any other applicable jurisdiction, and Customer is responsible for compliance regarding Customer’s and its End Users’ use of the Services. Customer will not permit End Users to use the Services from a Canada embargoed country. Customer represents and warrants that Customer and its End Users are not and will not be a person. List of Specially Designated Nationals or Consolidated Screening List, or any entity in which Specially Designated Nationals own in the aggregate, directly or indirectly, a 50% percent or greater interest.
Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our site. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis hy These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
HyperionX Website Terms and Conditions
Last Updated: March 5, 2025
Thanks for your interest in HyperionX, Inc. (“HyperionX,” “we,” or “us”) and our website
hyperionx.ai, as well as our related websites (collectively, our “Site”). These terms and
conditions, together with HyperionX’s Privacy Policy (together, these “Terms”), govern your
access to and use of the Site, so please read everything carefully. These Terms expressly do not govern your access to or use of HyperionX’s Software Services, which are subject to the HyperionX Services Agreement, the HyperionX End User Terms and Conditions, or other
written agreement in place between you and HyperionX.
BY CLICKING “AGREE,” OR BY OTHERWISE ACCESSING OR USING THE SITE, you are agreeing to be bound by these Terms, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you are an entity, organization,
or company, the individual accepting these Terms on your behalf represents and warrants that they have the authority to bind you to these Terms and you agree to be bound by these Terms. If you do not agree with any of the terms in these Terms, you are prohibited from using or accessing the Site.
Use License
Subject to your complete and ongoing compliance with these Terms, HyperionX hereby
grants you a non-exclusive, non-transferable, non-sublicensable, revocable, worldwide
right to (a) access and use the Site, solely with supported browsers through the Internet
for your own internal purposes. You may not permit the Site to be used by or for the
benefit of unauthorized third parties. Nothing in these Terms will be construed to grant
you any right to transfer or assign rights to access or use the Site. All rights not expressly
granted to you are reserved by HyperionX and its licensors. You may not (i) modify or
make derivative works based upon the Sites; (ii) reverse engineer the Site or access the
Sites in order to (a) build a competitive product or service, or (b) build a product using
similar features, functions, or graphics of the Sites, or © copy any features, functions, or
graphics of the Sites. You further acknowledge and agree that, as between the parties,
HyperionX owns all right, title, and interest in and to the Sites, including the visual
interfaces, graphics, design, compilation, information, data, computer code (including
source code or object code), products, software, services, and all other elements of the
Site, and all intellectual property rights therein.
Feedback
If you choose to provide input and suggestions regarding problems with or proposed
modifications or improvements to the Site (“Feedback”), then you hereby grant
HyperionX an unrestricted, perpetual, irrevocable, non-exclusive, fully paid, royalty-free
right to exploit the Feedback in any manner and for any purpose, including to improve
the Sites and create other products and services.
Third Party Software
The Site may include or incorporate third party software components that are generally
available free of charge under licenses granting recipients broad rights to copy, modify,
and distribute those components (“Third Party Components”). Although the Site is
provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is
intended to prevent or restrict you from obtaining Third Party Components under the
applicable third-party licenses or to limit your use of the Third Party Components under
those third party licenses. The Site may also contain links to third party websites. Such
linked websites are not under HyperionX’s control, and HyperionX is not responsible for
their content.
Monitoring Content
HyperionX does not control and does not have any obligation to monitor any content
made available by third parties or the use of the Site by its users. You acknowledge and
agree that HyperionX reserves the right to, and may from time to time, monitor any and
all information transmitted or received through the Site for operational or other purposes.
If at any time HyperionX chooses to monitor the content, HyperionX still assumes no
responsibility or liability for content, or any loss or damage incurred as a result of the use
of content. During monitoring, information may be examined, recorded, copied, and used
in accordance with our Privacy Policy.
Term and Termination
These Terms are effective beginning when you accept these Terms or first access or use
the Site, and ending when terminated as described below. If you violate any provision of
these Terms, your authorization to access the Site and these Terms automatically
terminate. In addition, HyperionX may, at its sole discretion, terminate these Terms or
suspend or terminate your access to the Site, at any time for any reason or no reason, with
or without notice. You may terminate these Terms at any time by emailing
info@hyperionx.ai. Upon termination of these Terms: (a) your license rights will
terminate, and you must immediately cease all use of the Site. Sections 2, 6, 7, 8, and 10
will survive.
Indemnification
To the fullest extent permitted by law, you agree to defend, hold harmless and indemnify
HyperionX and its officers, directors, employees, consultants, affiliates, subsidiaries and
agents (together, the “HyperionX Entities”) from and against any and all claims brought
by a third party, and any related losses, costs, expenses, damages or other liabilities
incurred arising from or related to: (a) your unauthorized use of, or misuse of, the Sites;
(b) your breach of any provision of these Terms; © your violation of any applicable law
or regulation; (d) your violation of any third party right, including any intellectual
property right or publicity, confidentiality, other property, or privacy right; or (e) any
dispute or issue between you and any third party. Any such indemnification will be
conditioned on our notifying you in writing of any such claim, demand, action, cost,
liability, loss or threat of any thereof. We reserve the right, at our own expense, to assume
the exclusive defense and control of any matter otherwise subject to indemnification by
(without limiting your indemnification obligations with respect to that matter), and in that
case, you agree to cooperate with our defense of those claims. We reserve the right to
report any wrongdoing of which we become aware to the applicable government agencies
or otherwise.
Disclaimer
THE SITE AND ALL MATERIALS AND CONTENT ON AND AVAILABLE THROUGH THE SITE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. HyperionX makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, non-infringement of intellectual property or other violation of rights, and any warranty arising out of course of dealing, usage, or trade. HyperionX does not warrant that the Site or any portion of the Site, or any materials or content offered through the Site, are accurate, complete, or current, or will be uninterrupted, secure, or free of errors, viruses, or other harmful components; and HyperionX does not warrant that any of those issues will be corrected.
HyperionX may make changes to the Sites at any time without notice, including by
limiting or discontinuing certain features of the Sites. HyperionX does not, however, make any commitment to update the Sites. HyperionX will have no liability for any change to the Site or any suspension or termination of your access to or use of the Site.
THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. HyperionX does not disclaim any warranty or other right that HyperionX is prohibited from disclaiming under applicable law.
Limitations of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL HYPERIONX OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA OR PROFIT, OR DUE TO BUSINESS INTERRUPTION,) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR THE MATERIALS ON THE SITE, EVEN IF HYPERIONX OR A HYPERIONX AUTHORIZED REPRESENTATIVE HAS BEEN NOTIFIED ORALLY OR IN WRITING OF THE POSSIBILITY OF SUCH DAMAGE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF HYPERIONX AND ITS SUPPLIERS TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE ANY
PORTION OF THE SITE OR OTHERWISE UNDER THESE TERMS, WHETHER IN
CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO $100. Because some
jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. Each provision of these Terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is intended to and does allocate the risks between the parties under these Terms. This allocation is an essential element of the basis of the bargain between the parties. Each of these provisions is severable and independent of all other provisions of these Terms. The limitations in this Section 8 will apply even if any limited remedy fails of its essential purpose.
Modifications
HyperionX may revise these Terms at any time without notice; provided that, if we make
any material changes to these Terms, we will use commercially reasonable efforts to
notify you. By continuing to use the Site, you are agreeing to be bound by the then
current version of these Terms.
Governing Law
Any claim relating to the Sites or these Terms will be governed by the laws of the
Country of Canada, United Arab of Emirates, and all operating countries of HyperionX.
without regard to its conflict of law provisions.
Support
We are under no obligation to provide support for the Site. In instances where we may
offer support, the support will be subject to published policies.
Contact Information
You may contact us by emailing us at info@hyperionx.ai.
HyperionX Privacy Policy
Last Updated: March 5, 2025
HyperionX respects your privacy and is committed to protecting your personal information. Your privacy is important to us. Please read this policy carefully to understand how we will collect, use, and disclose your information, and what choices you have with respect to your information. You can also access a printable version of this Privacy Policy here.
Who We Are
We are HyperionX, a firm that provides expert data annotation services to enhance Artificial intelligence (AI), and Machine Learning (ML) models.
Scope and Applicability
This policy describes how HyperionX collects, uses, shares, or otherwise processes information relating to individuals and the rights associated with that processing. A reference to “HyperionX,” “we,” “us” or the “Company” is a reference to HyperionX, Inc. and its affiliates involved in the collection, use, sharing, or other processing of personal information. Where applicable, HyperionX, Inc. is the controller.
This Privacy Policy applies to the personal information we collect when you use our websites (such as www.hyperionx.ai) and our products, services, and applications (collectively, the “Services”), or otherwise interact with us.
This Privacy Policy does not apply to the extent we process personal information in the role of processor or service provider on behalf of our customers. Customers are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements, or other obligations relating to such Customers’ use or collection of personal information in connection with the use of our Services by individuals with whom our customers interact. If you are an individual who interacts with a Customer using our Services or you otherwise believe that a Customer uses our Services to process your personal information, and you contact us regarding this data, you will be directed to contact the applicable Customer for assistance with any requests or questions relating to your personal information, including without limitation any requests to access, amend, or erase your personal information.
Personal Information We Collect
When we talk about “personal information” or “personal data,” we’re talking about a broad range of information. Data protection laws around the world define this concept in different ways, but in general, we mean any information that relates to an identifiable, living individual person.
In addition, some data protection laws and privacy laws in certain jurisdictions differentiate between “controllers” and “processors” of personal data. A controller decides why and how to process personal data. A processor does not make decisions about personal data; it only processes personal data on behalf of a controller based on the controller’s instructions.
Personal Information You Provide Us Directly:
We collect personal information you provide directly to us when interacting with us or using the Services. We use this information to provide, improve, promote, and protect the
Services. Providing this information is voluntary but may be necessary in certain cases, such as for account registration. In such cases, if the information is not provided, HyperionX may not be able to provide the user with the requested Services.
The information we collect may include the following:
Payment Data
Billing information we collect in order to process your payment for use of the Services such as:
- Credit card details
- Billing address
Marketing and Communications Data
Contact information we collect when you express interest in our Services, sign up for an event or webinar, provide our business partners with your information, or download certain content. This may include:
- First and last name
- Email address
- Address
- Phone number
- Title
- Company name
Feedback and Support Data
Information collected from surveys that we may conduct in order to improve our Services and support queries we receive from you.
Customer Data
Personal information contained in the digital files, data, and machine learning models that Customers provide to HyperionX.
Personal Information We Collect From You Automatically:
We use typical tools and services, such as log files, cookies, pixel tags, and similar technologies to automatically collect information, which may contain personal information from your devices while you navigate our Services or interact with emails we sent to you. For more information, please visit our Cookie Policy.
Personal Information We Collect From Third Parties:
We may also collect personal data from third-party sources such as authentication partners and public databases for the purposes of user authentication and marketing activities.
How and Why, We Use Personal Information
If you are based in the European Economic Area (“EEA”), the United Kingdom (“UK”), or Switzerland, our legal basis for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collect it. As further described, we comply with the EU-U.S. Data Privacy Framework
(“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) regarding collection, retention, and use of personal information from the EEA, the UK, and Switzerland. Below describes the legal bases we rely on for each of our purposes in using your personal information.
Categories of Personal Information:
Provide, Maintain, and Improve services
Categories of Personal Information:
- User Data
- Feedback and Support Data
- Customer Data
Why We Do This: To provide the Services in accordance with the contract with you or the relevant Customer and develop new services
Legal Basis:
- Contractual necessity
- Our legitimate interest to provide you product and service updates and provide customer support
Responding to Support Queries
- Categories of Personal Information:
- User Data
- Feedback and Support Data
Why We Do This: To respond to requests we receive from you, such as product demonstration requests or support requests
Legal Basis:
- Contractual necessity
- Our legitimate interest to provide you product and service updates and provide customer support
Marketing Activities
- Categories of Personal Information: Marketing and Communications Data
- Why We Do This: To market our products and services to you and keep you informed about new updates, as well as follow up on prospective sales leads
- Legal Basis: Our legitimate interest to provide you product and service updates, and information on any related products you may have purchased or shown interest in before
Event and Webinar Registrations
- Categories of Personal Information: Marketing and Communications Data
- Why We Do This: To manage your registration for events and webinars we host and send communications related to your event participation
- Legal Basis: Our legitimate interest to provide you with updates of relevant and upcoming events you may be interested in based on your participation in previous events
Billing
- Categories of Personal Information:
- User Data
- Payment Data
- Why We Do This: To process your payment for the use of our Services
- Legal Basis: Contractual necessity
Security
Categories of Personal Information:
- User Data
- Feedback and Support Data
Why We Do This: To protect our website and products and ensure they are operational
Legal Basis: Our legitimate interest to ensure security and operations of our products and services
Business Operations
Categories of Personal Information:
- User Data
- Marketing and Communications Data
- Feedback and Support Data
- Why We Do This: For our business purposes such as data analysis, audits, product development, and expanding our business activities
- Legal Basis:
1. Contractual necessity
2. Our legitimate interest to grow our business and ensure our products and services are meeting customer expectations
Complying with our Legal Obligations
- Categories of Personal Information: User Data
- Why We Do This: Where we believe it is reasonably necessary to
(a) comply with applicable law, regulation, legal process, or government request
(b) protect any person from death or serious bodily injury
(c) prevent fraud, abuse, or security issues of HyperionX or other users
(d) protect HyperionX’s or its licensors’ rights, property, safety, or interest - Legal Basis:
1. Legal obligations
2. Our legitimate interest to protect against misuse of our products and services, protect personal safety, and protect HyperionX’s or its licensors’ rights, property, safety, or interest
In some limited cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement, we will
make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not, as well as of the possible consequences if you do not provide your personal circumstance.
Personal Information Sharing and Disclosure :
We may share your personal information as described in this Privacy Policy or at the time of collection:
HyperionX may share personal information with affiliates for purposes consistent with this Privacy Policy. Service Providers. HyperionX uses certain trusted third-party service providers to help us provide, improve, protect, and promote our Services. These third parties may have access to your personal information to perform services on our behalf but only as is reasonably necessary for the purpose that HyperionX has engaged them for and in compliance with this Privacy Policy. Some of the third parties that HyperionX may share your personal information with include providers who assist HyperionX with functions such as: billing; customer support; hosting and storage; analytics; and marketing services. Business Transferees. We may sell, transfer or otherwise share information in connection with a merger, acquisition, reorganization, or sale of assets, or in the event of bankruptcy. Authorities and Others. We may disclose your information to third parties if we determine
such disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process, or government request, (b) protect any person from death or serious bodily injury, (c) prevent fraud, abuse, or security issue of HyperionX or other users, and (d) to protect HyperionX’s or its licensors’ rights, property, safety, or interest. Consent. We may also disclose or share your personal information where you have given us your consent to do so for a specific purpose.
Security
HyperionX is concerned with safeguarding your information. HyperionX employs appropriate and reasonable physical, technological, and administrative security measures. For further information about our security practices, please see our Security page. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. International Transfer Information that we collect from you may be transferred to, stored, and processed by us, our affiliates, and other third parties in countries outside Canada the USA, and UAE
including, but not limited to, the United States and other countries, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world.
For transfers of personal information from Canada, the USA, and UAE to third countries, we will transfer personal information according to the requirements of applicable data protection legislation by putting in place appropriate safeguards, including by entering into Standard Contractual Clauses. Customers transferring personal information from Canada, the USA, or UAE can reach out to HyperionX for a copy of its Data Processing Addendum by contacting us at info@hyperionx.ai.
In addition, HyperionX has self-certified and adheres to the principles identified in Canada, the USA and UAE. For more information.
Links to Other Websites
Our Services may contain links to or interoperate with third-party services. When you click on a link to any other website or location, or when you or the Customer provides a third-party service with access to information in your account, such third-party may then collect or access information from you or Customer. The use of such information by the third-party service will be governed by the third-party service’s privacy policy. We have no control over, do not review, and cannot be responsible for, these third-party services.
We encourage you to read the privacy policies of every website you visit and every third party service you use.
Our website includes plugins of social media platforms, such as Meta Inc., Twitter Inc., and LinkedIn Corporation. You can identify the plugins by the respective network’s logo. Details about purpose and extent of data collection, as well as processing and use of the data, by the social media networks can be obtained by reading the privacy policies of the social media networks.
Our Policy on Children
The Services are not directed to individuals under 18. If HyperionX becomes aware that a person under 18 has submitted information to us, we will delete the information. If you believe that we may have any information from a child under 18, please contact us at info@hyperionx.ai.
Your Privacy Rights and Choices
Depending on your location, and subject to applicable law, you may have the following rights with regard to the personal information we control about you.
You can access, correct, amend, and delete your personal information by contacting us at info@hyperionx.ai.
If you are based in the EEA, the UK, or Switzerland, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request the portability of your personal information. You can exercise these rights by contacting us at info@hyperionx.ai or through the mechanisms listed on our Data Privacy Framework certification page.
If you decide at any time that you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. If you choose to no longer receive marketing communications, we may still communicate with you about security updates, responses to service requests, or other service-related, non marketing purposes. If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal. You can withdraw your consent by contacting us at info@hyperionx.com.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. If you are based in the EEA, the UK or Switzerland, the contact details for data protection authorities are available below and listed on our Data Privacy Framework certification page.
Information for California Consumers
This section applies to California consumers, and it describes how we collect, use and share Personal Information of California consumers in operating our business, and their rights with respect to that Personal Information. For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”) but does not include information exempted from the scope of the CCPA. Under the CCPA, Personal Information is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.
How We Collect, Use, and Share Your Personal Information.
We collect the following statutory categories (as defined by CCPA) of Personal Information directly from you or automatically from your device:
- Identifiers, such as you name, email address, phone number, company name and role, device identifier, IP address, unique browser ID, cookies, beacons, pixel tags, account login, other unique identifiers
- Professional or employment-related information, such as information about your business and your role;
- Inference data, such as information about your preferences;
- Commercial information, such as your service subscription records, and site engagement;
- Internet or network information, such as browsing and search history, site and advertisement interactions;
- Financial information, such as credit card and other billing related information;
- Geolocation data, such as city, state, and country based on IP address.
The business and commercial purposes for which we collect this information are described in Section 3 of this Privacy Policy; and the categories of third parties to whom we “disclose” the information for a business purpose are described in Section 5 of this Privacy Policy.
California Privacy Rights.
California law grants California residents consumers certain rights and imposes restrictions on particular business practices as set forth below.
- You may request access to, or for a copy of the personal information we have collected, used, disclosed and disclosed about you over the past twelve (12) months.
- You may request for us to disclose the purposes for which we use the personal information we collect
- You may request for the categories of sources from which we have collected your personal information
- You may request that we delete certain personal information we have collected from you.
- You have a right not to receive discriminatory treatment for the exercise of your CCPA privacy rights
- California consumers have the right to opt-out of the sale of their personal information. We do not and will not sell your personal information. We may provide third parties with certain personal information to provide or improve our products and services, for example to deliver products or services at your request. In such cases, we require those third parties to handle the information in accordance with applicable laws and regulations.
How to Exercise Your California Privacy Rights.
If you are a California consumer seeking to exercise your CCPA rights, or if you are an authorized agent wishing to exercise CCPA rights on behalf of someone else, please email us at info@hyperionx.ai. We will respond to verifiable requests received as required by law.
Please note that to protect your personal information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent’s identity to protect your personal information.
California Civil Code Section 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to info@hyperionx.ai.
If you have questions about your rights under CCPA, please send us an email to info@hyperionx.ai.
Modification of Privacy Policy
HyperionX may modify this Privacy Policy periodically, including in response to changing legal, regulatory, technical or business developments. The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the website.
If we make any material changes to this Privacy Policy, we will take appropriate measures to provide you with additional notice, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if, and where, required by applicable data protection laws.
We encourage you to review this Privacy Policy from time to time to inform yourself of any changes.
Contacting Us
If you have questions about this Privacy Policy, please contact us at info@hyperionx.ai.
We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you wish to access this Privacy Policy in an alternative format, please contact us as described above.
HyperionX Cookie Policy
Last Updated: March 5, 2025
This policy describes how HyperionX uses cookies and other tracking technologies on our websites, and the options you have to manage them. It explains what these technologies are and why we use them, as well as your rights to control our use of them. If you have any questions, feel free to contact us at info@hyperionx.ai.
- “Cookies” are small data files that are placed on your computer or mobile device to enable our servers to recognize your web browser to enable certain features (e.g. like advertising, interactive content, and analytics) and for record-keeping purposes. Cookies are widely used by website owners in order to make websites functional, or to work more efficiently. Cookies may either be first-party cookies (placed by us/the website owner) or third-party cookies (placed by third parties), and they can be placed either for a single visit (a “session ID cookie”) or multiple visits (a “persistent cookie”).
- “Third-party Cookies” are set and managed by third-party service providers such as Facebook, Linkedin, and Google to collect information associated with your personal information and online activities. These cookies may be used to build a profile of your interests and measure third-party advertisement effectiveness. They may also use this information to provide you with relevant advertisements and other targeted content.
- “Session ID Cookies” enable certain features of the websites and monitor how users interact with the websites. They are deleted from your computer when you exit the websites and close your browser.
- “Persistent Cookies” remember user information such as sign-on credentials, user preferences, and user activity. They are stored in the web browser and are deleted after the assigned expiration date has passed.
- “Web beacons” are often used independently or in conjunction with cookies. They are unique identifiers embedded in a website, online advertisement, or email, to understand how you interact with our websites and help us better promote our services. For example, we or our marketing
partners may place web beacons in marketing emails that notify us or our partner when you click on a link in the email that directs you to our Website. We use web beacons to understand usage and marketing campaign effectiveness, and to operate and improve our Website, services, and email communications. - “Local Storage Objects” are used to store content information and preferences. They are locally stored on web pages, and are used to enhance user experience.
Cookie Categories
HyperionX and our third-party partners use cookies to enhance user experience, understand the profile of our visitors, and improve how we promote our Services. We may also use cookies to monitor and analyze data, and to better understand how our users interact with our website. These cookies fall into four main categories (1) Strictly Necessary, (2) Functional, (3) Targeting/Advertising, and (4) Performance/Analytical.
Strictly Necessary
These cookies are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
Functional
These cookies are used to record your choices and settings, maintain your preferences over time, and recognize you when you return to our website. These cookies help us to personalize our content for you and remember your preferences.
Targeting/Advertising
These cookies are deployed to our site by our advertising partners to build a profile of your interests and provide you with content that is relevant to you, including to show you relevant ads on other sites.
Performance/Analytical
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand how visitors move around the site and which pages are most frequently visited.
How to Manage Cookies
HyperionX uses a third-party cookie consent tool, which you can utilize to customize your cookie preferences at any time. When you visit our website for the first time, a cookie consent banner will pop up for you to customize your cookie preference. Please note that Strictly Necessary Cookies cannot be disabled. If you decide to opt-out of Functional Cookies, certain functionality of our websites or your account may be impacted. You may also change your cookie preferences at any time in your Cookie Preferences.
Cookie Preference
Browser Controls
In addition to the Cookie Settings, most browsers allow you to refuse or delete cookies at any time. If you choose to refuse cookies, you may still use our websites though your access to some functionality and areas of our Website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.
Mobile Device Settings
You can also use your mobile device settings to control how data about your use of applications is used for purposes of showing ads that are targeted to your interests. For example, on your iOS device, enable the “Limit Ad Tracking” setting, and on your Android device, enable the “Opt Out
of Ads Personalization” or “Opt Out of Interest-Based Ads” setting.
Third-Party Cookies
In addition, you can manage third-party advertising preferences for some of the third parties we work with to serve advertising across the Internet by utilizing the choices available at Network Advertising Initiative and Digital Advertising Alliance.. We do not guarantee that all of the third parties we work with will honor the elections you make using those options, but we strive to work with third parties that do.
For individuals located in the EU, additional information on how our advertising partners allow you to opt out of receiving ads based on your web browsing history is available via the European Interactive
Digital Advertising Alliance.
Do Not Track
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and across different websites. Not all browsers offer a Do Not Track option and there is currently no industry consensus as to what constitutes a Do Not Track signal. For these reasons, our website, like many web service site operators, do not support Do Not Track requests at this time.
Our Use of Analytics Service
In addition to other third-party cookies, HyperionX uses analytics services to compile and aggregate data collected by the cookies and other similar technologies to help HyperionX analyze website activity and improve user experience. The information generated by the cookies about your use of our websites and collected through the analytics service may be transmitted to and stored by third parties on their servers in the United States. The ability to use and share the information collected is subject to each Service’s Terms of Use and Privacy Policy.
Google Analytics (Google, Inc.)
Google Analytics is an analytic service provided by Google. We use Google Analytics to analyze website traffic and improve the user’s experience. You have the option to opt-out of Google’s use of cookies by visiting the Google advertising opt-out page or the Google Analytics Opt-out
Browser Add-on.
Changes to This Policy
We may update this policy from time to time. Please revisit this policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this policy indicates when it was last updated.
More Information
For more information about the specific cookies that we use on our website, please go to our Cookie Preferences.
Cookie Preferences For more information about how we use personal information that we collect through
cookies and other tracking technologies, please see our Privacy Policy.
If you have any questions about our use of cookies or other technologies, please email us at info@hyperionx.ai.
Personnel, Applicant, and Candidate Privacy Policy
Last Updated: March 5, 2025
We are HyperionX, a firm that provides expert data annotation services to enhance Artificial intelligence (AI), and Machine Learning (ML) models.
Here we describe our privacy practices for our global workforce. You will learn about the personal information we collect, how we use it, how you can access and control it, and the measures we take to keep it safe.
1. Scope and Applicability
This Privacy Policy applies to employees, independent contractors, consultants, and other individuals (collectively, “personnel”) who currently work or previously have worked for HyperionX, Inc. or an affiliate (“HyperionX” or “we”) except as excluded by the next paragraph below. This policy also covers individuals who applied to work for HyperionX (“applicants”) or who were recruited by us (“candidates”).
This policy does not cover individuals who sign up, apply, or are recruited to complete tasks or related services for AI applications as independent contractors of Smart Ecosystem, Inc. and/or its subsidiaries. For those privacy practices, please see the Remotasks Privacy Policy, Outlier Privacy Policy, or other privacy policy associated with
the tasks and services.
2. Personal Information We Collect
We collect different kinds of information depending on whether you currently work or formerly worked for us, or applied or were recruited for a job. We may collect
information directly from you, automatically from our computer systems, devices and premises, or from third party sources, such as when you authorize us to check your background as permitted under applicable law. The provision of certain personal information is mandatory and may be required under applicable law or in accordance with a contractual requirement. The collection of any such mandatory information will be made clear at the time of its collection.
We collect the following categories of information:
Identification Information
- Name and identifiers; government identification numbers such as passport number, social security number, drivers license number, state identification number; citizenship or work permit status; other details in and copies of identity documents; audio and visual information such as your image and voice.
Contact Information
- Mailing address; personal and work email address; personal and work phone number; emergency and other contact details.
Background, Application, or Recruitment Information
- Resume and cover letter; education history, academic degrees, certifications, skills, awards, and professional qualifications; references provided during the application process; information from or needed to complete background checks (if permitted under applicable law); security clearance information; other information you provide to us in support of the application or recruitment process.
Personnel Records
- Job title; office location; contract, start date, termination date; sick time, vacation time, other leave including parental leave; working days and hours; training history; current or past performance evaluations; disciplinary processes and grievance procedures; workplace illness and injury information; other documents relevant to establishing, maintaining, or terminating personnel.
Compensation or Benefits Information
- Banking details; tax information such as tax registration number and withholdings; salary, bonuses, stock and equity grants, and benefits; expenses and company allowances; information about your dependents, spouse, or partner; other information necessary for the administration of payroll, health insurance, or benefits.
Communications or Survey Information
- Content of communications when you communicate with us; answers to survey questions; date and time of the communication or survey completion and IP address.
Demographic or Sensitive Information
- Demographic information including gender; age or date of birth; marital status; veteran status; race, ethnicity and national origin; sexual orientation; religious or philosophical beliefs; trade union membership; and health information including information about any disabilities.
Security or Access Data
- Information obtained through electronic means such as building access data and other security records; and video surveillance in public and common areas in or near our offices.
IT Data
- Information required to provide access to company IT systems and networks (including information collected through those systems) such as IP addresses, access files and login information; inferred location based on IP address; device identifiers and information; application and website data, and other information about activities you engage in on Company property, equipment, accounts, systems and network.
How and Why We Use Personal Information
We use the personal information we collect to carry out and support our human resources activities and business operations and for other purposes described below or at the time we collect the information.
Acquiring talent
- Identification Information; Contact Information; Background, Application, or Recruitment Information; Communications or Survey Information; Demographic or Sensitive Information
- To recruit and hire job applicants and determine suitability and eligibility for the role. This could include verifications of right to work in specific jurisdictions and background checks.
Administering your contract
- Identification Information; Contact Information; Background, Application, or Recruitment Information; Personnel Records; Compensation or Benefits Information; Communications or Survey Information
- To administer your employment or service contract with us, including entering into it, performing it and changing it.
Supporting and managing your work and performance and any health concerns
- Identification Information; Contact Information; Personnel Records; Communications or Survey Information; Demographic or Sensitive Information (specifically health data); IT Data
- To develop and retain talent; monitor, evaluate, and manage personnel performance; facilitate personnel mobility and manage international assignments; manage attendance and leaves of absence; and manage the personnel separation process.
Contacting you
- Identification Information; Contact Information; Communications or Survey Information; IT Data
- To communicate with you and respond to your questions.
Administering compensation and benefits
- Banking details; tax information such as tax registration number and withholdings; salary, bonuses, stock and equity grants, and benefits; expenses and company allowances; information about your dependents, spouse, or partner; other information necessary for the administration of payroll, health insurance, or benefits.
- To administer compensation, benefits, expenses, and leaves of absence.
Managing information technology and security
- Security or Access Data; IT Data
- To maintain the security of our computing resources, assets and premises, and provide you with access to them; to manage our general operations and assets; to provide services to you as necessary for your role; to protect your personal safety.
Monitoring and investigating compliance with law, regulations, policies, codes of practice and
rules
- Identification Information; Contact Information; Background, Application, or Recruitment Information; Personnel Records; Communications or Survey Information; Security or Access Data; IT Data
- To ensure you comply with our policies and rules and monitor our systems to check compliance.
Managing emergencies
- Identification Information; Contact Information
- To help us establish emergency contacts for you and respond to and manage emergencies,crises, and business continuity.
Monitoring of diversity and equal opportunities
- Identification Information; Demographic or Sensitive Information (to the extent required
or permitted by local law) - To help us understand the diversity of our workforce and to support core business
diversity, equity, and inclusion initiatives.
Legal Requirements and Proceedings
- Identification Information; Contact Information; Background, Application, or
Recruitment Information; Personnel Records; Communications or Survey Information; Demographic or Sensitive Information - To comply with laws and regulations (e.g. labor and employment laws, health and safety, tax, anti-discrimination laws) or to exercise or defend our legal rights.
Running day-to-day business operations
- Identification Information; Contact Information; Personnel Records; Compensation or Benefits Information; Communications or Survey Information; Security or Access Data; IT Data
- For purposes that are reasonably required for day-to-day operations at HyperionX, such as managing our relationship with our personnel, accounting, financial reporting, business analytics, employee surveys, operational and strategic business planning, mergers and acquisitions, real estate management, and business travel.
Personal Information Sharing and Disclosure
We do not share your personal
information except as follows:
With Personnel and Affiliates:
We share your information with HyperionX personnel, within the scope of their job
responsibilities and in accordance with law, for the human resources and business
purposes described in this Privacy Policy. We may share personal information with our
affiliates in order to administer human resources, staff compensation and benefits at an
international level on our HR platform, as well as for other legitimate business purposes
such as IT services and security, tax and accounting, and general business management.
Service Providers:
HyperionX uses certain trusted third-party service providers who provide services to us
or on our behalf, or otherwise support our relationship with you, such as (but not limited
to) our recruitment platform provider, HR platform provider, payroll providers and
benefits or leave administration providers. These third parties may have access to your
personal information to perform services on our behalf but only as is reasonably
necessary for the purpose that HyperionX has engaged them for and in compliance with
this Privacy Policy.
Business Transferees:
We may share information in connection with a merger, acquisition, reorganization, or
sale of assets, or in the event of bankruptcy.
Authorities and Others:
We may disclose your information to third parties if we determine such disclosure is
reasonably necessary to: (a) comply with applicable law, regulation, legal process, or
government request, (b) protect any person from death or serious bodily injury, (c)
prevent fraud, abuse, or a security issue of HyperionX, and (d) to protect HyperionX’s or
its licensors’ rights, property, safety, or interest.
Consent:
We may also disclose or share your personal information where you have given us your
consent to do so.
Security
HyperionX is concerned with safeguarding your personal information. HyperionX employs
appropriate and reasonable physical, technological, and organizational security measures to protect the personal information that we collect and process about you. The measures are designed to provide a level of security appropriate to the risk of processing. In addition, we limit access to personal information to those employees, agents, contractors, and other third parties who have a legitimate business need for such access.
International Transfers
HyperionX is headquartered in the UAE, with employees located globally. Our third-party
service providers and partners operate worldwide. This means that, in connection with our business and for employment, administrative and management and legal purposes, information that we collect about you may be transferred to, stored, and processed by us, our affiliates, and other third parties in countries outside the country in which you are resident. These countries may have data protection and privacy regulations that may not offer the same level of protection as the laws in your country.
We will ensure that any transfer is lawful and that there are appropriate security arrangements in place.
For transfers of personal information from the EEA, the UK, and Switzerland to third countries (i.e., countries which do not benefit from an “adequacy decision” from the European Commissioner, or similar decision in the UK and Switzerland) we will transfer personal information according to the requirements of applicable data protection legislation by putting in place appropriate safeguards, including by entering into Standard Contractual Clauses approved by the European Commission (and equivalent clauses in the UK and Switzerland).
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in Section 3. How and Why We Use Personal Information. In general, we will keep your personal information for the duration of our relationship and for a period afterwards. In considering how long to keep your personal information, we will take into account its relevance to our business and your employment either as a record or in the event of a legal claim. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Your Privacy Rights and Choices – EEA, UK, and Switzerland only
- If you are based in the EEA, the UK, or Switzerland, you may have the following rights with regard to the personal information we control about you, subject to applicable law.
- You can access, correct, amend, and delete your personal information by contacting us at info@hyperionx.ai.
You can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request the portability of your personal information. You can exercise these rights by contacting us at info@hyperionx.ai.
If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal. You can withdraw your consent by contacting us at info@hyperionx.ai.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We may request specific information from you to help us confirm your identity and process your request.
U.S. State Law Requirements
Some U.S. state privacy laws, such as the California Consumer Privacy Act (“CCPA”), require specific disclosures for state residents.
This Privacy Policy is designed to help you understand how HyperionX handles your personal information. In the sections above, we explain: (1) the categories of information HyperionX collects and the sources of that information; (2) how HyperionX uses information; (3) when HyperionX may disclose information; and (4) how HyperionX retains information. HyperionX does not sell your personal information. HyperionX also does not “share” your personal information as that term is defined in the CCPA. State laws like the CCPA also provide the right to request information about how HyperionX collects, uses, and discloses your information. And they may give you the right to access and correct your information, and to request that HyperionX delete that information. Finally, the CCPA provides the right to not be discriminated against for exercising these privacy rights.
If you have questions or concerns related to your rights under CCPA, or would like to exercise your rights, you (or your authorized agent) can contact us at info@hyperionx.ai. We may request certain information from you to verify your identity in order to respond to your request
The CCPA also requires a description of the personal information we collect using the following categories:
- Identifiers, such as your name, postal address, email address, phone number, passport number, social security number, driver’s license number, company name and role, employee ID, and other unique identifiers including online identifiers (e.g. IP address);
- Personal information categories listed in California Civil Code § 1798.80(e), such as your name, signature, postal address, phone number, passport number, driver’s license or state identification card number;
- Protected classification characteristics under California or federal law, such as your age, race, gender, national origin, citizenship, religion, marital status, sexual orientation, or
disability; - Commercial information, such as website engagement;
- Internet or network information, such as browsing and search history, website and advertisement interactions;
- Geolocation data, such as city, state, and country based on IP address;
- Audio, electronic, visual, and similar information;
- Professional or employment-related information, such as information about your role;
- Non-public education information, such as your education grades and transcripts;
- Inference data, such as information about your preferences; and
- Sensitive personal information, as defined by the CCPA, such as your racial or ethnic origin, sexual orientation, religious or philosophical beliefs, trade union membership, social security, driver’s license, state identification card or passport number, citizenship or immigration status, account log-in information, content of communications (but only if HyperionX is the intended recipient of the communication) and health information (including information about any disabilities).
We collect this information for the business and commercial purposes described in Section 3 of this Privacy Policy. The categories of third parties to whom we disclose the information for a business purpose are described in Section 5.
Changes to this Policy
HyperionX may change this Privacy Policy from time to time. Each version of this policy is
identified by its date.
Contacting Us
The HyperionX entity that employs you, along with HyperionX, Inc., act as the controllers of your personal information.
If you have questions about this Privacy Policy, please contact us at info@hyperionx.ai.
We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you wish to access this Privacy Policy in an alternative format, please contact us as described above.